Resolve invoice issues before they delay cash
Structured dispute workflows for proof, collaboration, resolution, and prevention without the inbox chaos.
Move every issue toward the right resolution
Lunica turns messy invoice questions into guided resolution workflows. Triage the issue, route approvals, document the outcome, and keep cash moving with a complete audit trail.
Guided next steps for credit memos, approvals, write-offs, or customer confirmation
Clear ownership and status for every open dispute
Complete resolution history tied back to the invoice and customer account
Short payment on invoice #38816
MediumMeridian Supply Co
Invoice Detail
$185,832.00
Conversation
Meridian Supply Co
Items never arrived
Avery Stone
TeamRequesting proof of delivery and exception notes.
Keep the evidence with the case
Collect receipts, delivery photos, signatures, and supporting documents directly on the dispute so teams do not have to hunt through inboxes or shared drives.
Centralized upload area for delivery receipts, photos, and attachments
Document requests that can be routed to customers, sales, or operations
Evidence linked to the right invoice, customer, and resolution path
Bring sales, operations, and AR into one thread
Disputes often stall because context lives across teams. Lunica gives everyone a shared workspace so updates, decisions, and handoffs stay visible.
Shared case threads with tagged owners and internal notes
Role-based visibility for sales, operations, credit, and AR
Automatic notifications when a teammate needs to review or respond
Find the patterns behind recurring issues
See which customers, products, invoice types, or operational gaps create the most disputes so your team can prevent repeat problems instead of resolving the same ones again.
Dispute categories by customer, invoice, team, and reason code
Trend views that expose repeat drivers and process gaps
Reporting that helps leaders reduce future deductions and delays
Three steps to cleaner dispute resolution
Lunica connects disputes to invoices, customers, and teams so every issue has context, ownership, and a path forward.
Capture the issue
Create structured cases from customer questions, short-pays, proof requests, or internal exceptions.
Route the work
Assign sales, operations, credit, or AR with the invoice context and evidence they need to respond.
Resolve and prevent
Close the case with an audit trail, then use root-cause reporting to stop repeat issues.
Resolve disputes before they slow down cash.
See how Lunica Disputes helps your team close issues faster, preserve customer trust, and keep receivables moving.